Delivery, Returns Policy and Terms & Conditions

These terms and conditions apply to all transactions carried out by users of this website click4garden.co.uk. By using this website you agree to be bound by the following terms and conditions.

Introduction

You will be able to access most areas of this Website without registering your details with us.

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website.

Ordering from us & Delivery Policy

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order email acknowledgement, detailing the products you have ordered. DELIVERY IS FREE TO England, Wales & southern Scotland (Northern Scotland, Highlands & Islands charges may apply - contact us) to one single address, unless otherwise stated. Normal Delivery is within 8 days. Subject to availability. PLEASE NOTE: PLAYHOUSES, SUMMER HOUSES AND SHEDS: See product information as delivery costs vary for these large palletised products. Delivery lead time for these products can be up to 3 weeks during busy periods; please call to check. Thank you.

We may refuse an order if:

(a) the goods are not available;
(b) we cannot obtain authorisation for your payment;
(c) if you do not meet any eligibility criteria set out in our terms and conditions.

Please see 'About Us' and 'Frequently Asked Questions' for further information on our delivery policy.

For your information: We will be able to leave your purchase, with your advance permission, in a safe place; however, please note that the larger items and those which are flat packed on a pallet - such as arbours, arches, pergolas - can only be delivered kerbside or as near as the lorry can get (driveway, in front of garage). These rules are set down by Health & Safety. Our drivers will do their best. Please ensure you specify these instructions in the special instructions section on checkout.

Pricing

All prices include VAT (where applicable) at the current rates.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out elsewhere on this Website.

Our prices can change without prior notice.

Discount Vouchers and Discount Prices

Only one discount voucher may be used against each order unless otherwise stated. Discount vouchers cannot be used against a discounted price unless otherwise stated.

Cancellation and Returns Policy

If you wish to cancel your order:

You can notify us by email to sales@click4garden.co.uk before we have despatched the goods to you; or where goods have already been despatched to you, by returning goods to us in accordance with our returns policy below.
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a refund or exchange. We reserve the right to charge a collection fee. The goods must be returned within 28 days of delivery. The collection of the goods will be arranged through our nominated delivery courier. In all instances, you must take reasonable care of the item(s) and must not use them. Unfortunately, we cannot exchange for a different product. If you require an exchange for a different product then a new order will have to be placed. After 7 days the costs of returning goods to us shall be borne by you. A restocking charge/administration fee of up to 25% of the value of the order may be charged; this fee is at our discretion. Returning goods after 28 days is at our discretion. If you wish to return goods it is always best to call us first as we can advise, and often arrange collection. Goods are not returned to our registered address SO PLEASE CONTACT US.

The rights to return the goods to us as referred to above will not apply in the following circumstances: - in the event that the product has been used or where the packaging has been unsealed. The provisions above do not affect your statutory rights.

Licence

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of any of the above.

Links to and from other websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Registration

To register with Click4garden.co.uk you must be over eighteen years of age.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided 'as is' without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Liability

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

We operate in compliance with "The Waste Electrical and Electronic Equipment Regulations 2006" click here to view our Certificate.