Delivery & Returns
DELIVERY IS FREE* to the majority of England, Scotland & Wales. *The more remote UK postcodes will incur a delivery cost. This delivery cost is subject to the type of product purchased and we would therefore prefer to give you an individual quote rather than an estimate. Please contact us on 0800 288 8178 (from your landline), 0333 011 0678 (from your mobile) or through our ‘contact us’ page. *The postcodes that incur a delivery charge can be viewed by clicking on the link at the bottom of this page which takes you to our Full Delivery & Returns Policies.
*Please note that some of our goods have a minimum order to qualify for free delivery, this is clearly stated on the description page of the product concerned. Please call us if you have a question.
We will be able to leave your purchase, with your advance permission, in a safe place; however, please note that the larger items and those which are flat packed on a pallet - such as arbours, arches, pergolas - can only be delivered kerbside or as near as the lorry can get (driveway, in front of garage). These rules are set down by Health & Safety. Our drivers will do their best. Please ensure you specify these instructions in the special instructions section on checkout.
Delivery is to one single address, unless otherwise stated. NORMAL DELIVERY LEADTIME is within 3-8 WORKING DAYS depending on the product size and supplier. These times are based upon our suppliers' guidance. PLEASE NOTE: LARGER ITEMS SUCH AS PLAYHOUSES, SUMMER HOUSES AND SHEDS: Delivery lead time for these products can be up to 3 weeks during busy periods although is often less.
RETURNS: If you wish to cancel your order you can notify us before we have despatched the goods to you; or where goods have already been despatched to you, by returning goods to us in accordance with our returns policy which can be viewed by clicking on the link at the bottom of this page which takes you to our Full Delivery & Returns Policies.
If you wish to return goods it is very important to contact us first as we can advise, and often arrange collection which, depending on the circumstances, might be at your expense. Goods are not returned to our registered address SO PLEASE CONTACT US.
Our full Delivery and Returns Policies are can be viewed here….